Frequently Asked Questions
About PUREFULLY
Is PUREFULLY a Canadian company?
Yes. PUREFULLY Health Inc. is Canadian-owned and operated, headquartered in British Columbia.
Are your products made in Canada?
Yes. Every PUREFULLY product is manufactured in our GMP-compliant facility in British Columbia, Canada.
Are PUREFULLY products Health Canada compliant?
Yes. Our products carry a Health Canada Natural Product Number (NPN), confirming they meet Health Canada's requirements for natural health products.
Ingredients & Quality
Why does PUREFULLY focus on single-ingredient formulas?
Most supplement brands stack a dozen ingredients into one capsule and call it innovation. We do the opposite. PUREFULLY is built around pure, single-ingredient formulas — one active ingredient per product, so you know exactly what you're taking and why. No proprietary blends to hide behind, and no guessing what's actually doing the work.
Do any PUREFULLY products contain more than one active ingredient?
A few do. If you ever see more than one active ingredient on a PUREFULLY label, you can rest assured it belongs there for good reason — we only combine ingredients when they genuinely work better together.
What quality standards do PUREFULLY products meet?
All PUREFULLY supplements are manufactured to stringent GMP (Good Manufacturing Practice) quality standards, and we subject our products to rigorous testing that exceeds industry norms.
Do your products undergo safety testing?
Yes. Every PUREFULLY product is tested at two points: as a raw ingredient before it goes into a capsule, and again as a finished product.
Where do PUREFULLY ingredients come from?
We source our ingredients globally, chosen for quality and consistency. For sourcing details on a specific product, check that product's page, or reach out to hello@livepurefully.com.
Orders & Shipping
Where can I buy PUREFULLY products?
You can shop directly at livepurefully.com, and our products are also available on Amazon.
How long does shipping take?
Orders are processed within 1–2 business days (Monday to Friday, excluding statutory holidays). Once shipped, most of Canada sees delivery within 3–5 business days; Atlantic Canada typically takes 4–7 business days, and northern or remote communities can take 7–14 business days. These are estimates, not guarantees — carrier volumes and weather can affect delivery.
Do you ship outside Canada?
Not currently. We ship to addresses within Canada only.
How can I track my order?
You'll receive a tracking number by email as soon as your order ships. Tracking information can take up to 24–48 hours to update after you receive that email.
Returns & Refunds
What is your return policy?
We stand by the quality of every PUREFULLY product. That's why we back it with a straightforward 30-day satisfaction guarantee — if something isn't right, reach out and we'll make it right.
What if my order arrives damaged, incorrect, or missing?
If your order arrives damaged, contact us within 48 hours of delivery with photos of the item and packaging, and we'll arrange a free replacement or refund. If you received the wrong item, or your tracking shows delivered but the package never arrived, contact us at hello@livepurefully.com — within 30 days for a wrong item, or within 15 days of the expected delivery date for a missing package — and we'll make it right at no cost to you.
Subscribe & Save
How do I cancel or change my subscription?
You'll receive a link with your subscription to log in and manage it yourself. If you have trouble accessing your subscription details, contact us at hello@livepurefully.com.
Contact & Support
How do I contact PUREFULLY?
Email hello@livepurefully.com or call 1-800-968-4587. You can also reach us on Instagram @livepurefully.
Do you offer wholesale or distributor partnerships?
Interested in carrying PUREFULLY products in your store? Email us at hello@livepurefully.com and we'll follow up with details.
Do you offer partnerships?
Yes. Become a PUREFULLY Partner and turn the products you already recommend into a source of perks — think free product, commission on referrals, and first access to new launches, all for talking about something you already believe in.
