Shipping policy

Last updated: September 2, 2026

This Shipping Policy applies to all orders placed on livepurefully.com, operated by PUREFULLY Health Inc. By placing an order, you agree to the terms below.

 

1. Order Processing Time

• Orders are processed within 1–2 business days of being placed (Monday to Friday, excluding statutory holidays).

• Orders placed after 2:00 PM ET or on a weekend/holiday will begin processing the next business day.

• During high-volume periods (e.g., sales events, holidays), processing may take longer. We’ll note any expected delays on the Site or in your order confirmation.

• You will receive an order confirmation email immediately after checkout, and a separate shipping confirmation email with tracking information once your order ships.

2. Shipping Destinations

At this time, we ship to addresses within Canada only (all 10 provinces and 3 territories). We do not currently ship to the United States or internationally. We do not ship to freight forwarders.

We ship to residential and business addresses. 

3. Shipping Carriers & Delivery Times

We ship via Canada Post / Purolator / GLS / other carrier(s). Estimated delivery times after an order ships are:

These are estimates only, not guarantees. Delivery times are affected by carrier volumes, weather, customs (for remote/northern points of entry), and other events outside our control.

4. Shipping Costs

• Shipping costs are calculated at checkout based on your delivery address, package weight, and selected shipping method.

• All prices on the Site are listed in Canadian dollars (CAD). Applicable GST/HST (and PST/QST, where applicable to your province) will be calculated and displayed at checkout in accordance with your shipping province.

5. Order Tracking

Once your order ships, you’ll receive a tracking number by email. Please allow up to 24–48 hours for tracking information to update after you receive this email. You can also check order status by contacting us at the email below.

6. Lost, Delayed, or Damaged Shipments

• Delayed shipments: If your order has not arrived within the estimated delivery window above, please contact us at hello@livepurefully.com so we can look into it with the carrier before opening a formal claim.

• Lost shipments: If tracking shows no movement for 7 or more business days, or shows delivered but you did not receive the package, contact us within 15 days of the expected delivery date. We will file a claim with the carrier and, at our discretion, send a replacement or issue a refund once the claim is resolved (or sooner, at our discretion).

• Damaged shipments: If your order arrives damaged, please keep all packaging and contact us within 48 hours of delivery with photos of the damaged item(s) and packaging. We will arrange a replacement or refund at no cost to you.

• Purefully is not responsible for packages confirmed as delivered by the carrier to the address provided by the customer, or for delays caused by an incorrect or incomplete shipping address supplied at checkout.

7. Incorrect Shipping Information

Please double-check your shipping address before completing your order. If you notice an error, contact us at hello@livepurefully.com as soon as possible — we can update the address only if the order has not yet shipped. Purefully is not responsible for orders delivered to an address entered incorrectly by the customer; a reshipment in that case may be subject to an additional shipping charge.

8. Split Shipments & Backorders

If your order contains multiple items and one is temporarily out of stock, we may ship available items first and follow up with the remainder at no additional shipping cost to you, or contact you with options (partial refund, substitution, or wait for restock).

9. Questions

For any shipping questions, contact us at:

Purefully Health Inc.
Email: hello@livepurefully.com
Phone: 1.800.968.4587 
Business address: 
104-1015 Columbia Street, New Westminster | BC, Canada V3M 6V3